Return Policy

Home Basics Exchanges & Returns

We're always here to help you if you have any issue with a product. That's why we're here via phone, email, and chat. 

Product return and exchange?

Our staff members deliver all products to the customer's address. For all the products we deliver, we provide also the installation service. In all cases, when you select a product you can choose also the installation service. In any case, by choosing the installation service, in addition to the convenient price, you can save time and money, and most importantly avoid any surprises with product damage. All installations will take place, where possible, at the time of delivery by a trained, licensed and fully insured installer.

In cases when you choose the product installation service, if the product dimensions do not match the furniture dimensions, or if the product results in production errors in manufacturing, or any possible damage during delivery, we replace them immediately, at no extra cost.

In cases where differences in dimensions result in a change of the product type and price, we will refund the differences if the price of the new appliance is lower, or you have to pay the difference if the price is higher.

Customer Error Returns

If your item has not been unboxed and packaging remains intact, we are able to return the item for a store credit if notified within 14 days from delivery date. If your item has been unboxed, and not used /connected or installed we can provide a store credit minus a restocking fee of 20% of the invoiced value of the item if notified within 14 days from delivery date. This will be processed once the item has been returned and assessed to be in good condition.

Damaged Appliances

If you notice an appliance has been delivered to you in a damaged condition, you must report it immediately to the driver. Damaged appliances are not to be installed/connected/used.

Please contact us at info@homebasics.store for further information. You can also call us at +1 (416) 000 0000