We are located in Toronto, Ontario. This is where our customer service center is based. Our product experts are waiting to take your call and provide our products and services! Our delivery staff are ready to bring our amazing range of service and experience to your door. We have our warehouses in Toronto, Ontario and actually operate in the Greater Toronto Area.

We will typically deliver your order from the warehouse closest to your delivery address. We have our warehouse located near GTA.

We provide a selection of international brands ready for installation.

No, we only install brand new products backed by a full Manufacturer’s Warranty. Home Basics sources their products from all major suppliers in the city and always thrives to bring the best possible experience.

Yes, the majority of the products you purchase from Home Basics are backed by a full Manufacturer's Warranty. This is in addition to any rights you may have under Canadian Consumer Law. For additional peace of mind, you can opt for an extended Customer Care Plan, which is available for purchase when you place your order.

When placing your order online, you can pay with Visa, MasterCard, American Express, or PayPal etc.

No. Although Home Basics has its own warehouse, delivery network, and Toronto-based customer service center, we do not have showrooms or physical stores.

Our aim is to help you find the right appliance for your needs without having to visit a showroom. Need help deciding? You can call our Toronto-based product experts anytime! Or you can browse our Buying Guides online to learn more about our range.

We deliver to 100% of the Greater Toronto Area, Ontario, so we will probably deliver to you! To check if we deliver to your postal address, type your postcode in the field at the top of our website.

Delivery costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We mostly offer next-day delivery to most Greater Toronto Area addresses. But it also depends on where you are. Orders processed here will take a maximum 2-3 business days to arrive. Delivery details will be provided in your confirmation email.

Yes, we’ll keep you updated! On the morning of delivery, our drivers will text you between 08:30 am-10:30 am, providing you with a 4-hour delivery window. They will also call you when they are 60 minutes away and when they have arrived. If you are one of the first deliveries of the day, the drivers will contact you as they’re leaving the warehouse, giving you as much notice as possible.

Home Basics offers a premium delivery service, allowing you to select a delivery window to better fit your schedule. This service is only available if you’re in the Greater Toronto Area.

Our staff will contact you, advising they will have to move on, and we will attempt delivery on the next available day that suits you.

It is free to change your delivery date up to the business day prior to your original delivery date.

Yes, someone can accept your delivery if you are unable to, as long as you notify us before or even on the day of delivery. The person accepting your delivery will need to provide a valid photo ID and will need to sign for the product. If possible, please also provide the mobile number of the person taking delivery, just to make sure everything runs smoothly for you and our drivers!

The drivers will text you on the mobile number you provided when placing your order.

Dishwashers; electric stoves, ovens and cooktops; gas stoves, ovens and cooktops; range hoods; Dryer installations (wall-mounting and stacking installations); changes to cabinetry for anti-flood device installation for washing machines and additional plumbing work for fridges with plumbed in water & ice dispensers

Home Basics is not an appliance retailer. We are an all inclusive appliance installation service provider. At the request of the client we will buy the appliance of their choosing from any of the many authorized dealers in the city and deliver/install the appliance.

Yes, installation that requires one of our certified plumbers, electricians, carpenters, or gas plumbers affects the date for delivery, as they get booked out. To check the next available day for delivery and installation, add the selected item to the cart with the installation box ticked and proceed to the checkout. The calendar in the cart will indicate the next available date.

In the Greater Toronto Area where we deliver, you can also request that we remove your old appliance for recycling - simply select the Removal option in the shopping cart during checkout when ordering. Note that the old appliances being removed must be similar to the new appliance being delivered (gas disconnections must be performed by a licensed plumber) prior to our arrival.

To add delivery instructions, you will need to contact one of our friendly representatives either via email, live chat, or calling our number +1 (416) 829-5709

We don’t offer collections from our warehouses but we will deliver to 100 % of the Greater Toronto Area, we’ve got you covered!

Please contact one of our friendly representatives either via email, live chat or calling our +1 (416) 829-5709 number and they will be able to check the Estimated Time of Arrival (ETA) of the stock with the manufacturer. Alternatively, our product experts can recommend similar products in stock.

If your product has not been delivered, we can cancel your order and process a full refund. Alternatively, if you wish to change the product to something else before delivery, we can change your order for you and you will either pay the difference if the new product is more expensive or we will refund you the difference if it is cheaper! Just contact one of our friendly representatives either via email, live chat or calling our number +1 (416) 829-5709.

You will receive an email confirmation once our accounts department processes the refund. The funds will take 3-5 business days to return back to the account you initially paid with.

Since we deliver products ourselves, we take care that products have been delivered to you in good conditions. You can report it directly to our customer service team on +1 (416) 829-5709.

If your item has not been unboxed and packaging remains intact, we are able to return the item for a store credit if notified within maximum 7 days from delivery date. If your item has been unboxed, we can provide a store credit minus a restocking fee of the invoiced value of the item. This will be processed once the item has been returned and assessed to be in good condition.

Please contact one of our friendly representatives either via email, live chat or calling our number +1 (416) 829-5709 and our team will have our Service Liaison Department follow up your request with the manufacturer.

For any service issue please contact one of our friendly representatives either via email, live chat or calling our number +1 (416) 829-5709 and our Service Liaison Department will be able to follow it up directly.